1. Introduction
MotorMedics Mobile Auto Repair ("MotorMedics," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect through our website at motormedicsusa.com and while providing mobile automotive repair services, how we use it, and the choices you have.
By using the website or our services, you agree to the collection and use of information as described in this Privacy Policy.
2. Information We Collect
- Contact information — your name, phone number, email address, and service address when you request a quote, book an appointment, call, or email us.
- Vehicle information — your vehicle's year, make, model, VIN, mileage, and issue description.
- Booking and service records — appointment details, service history, estimates, and invoices.
- Payment information — processed by third-party booking and payment providers; we do not store your full card number.
- Usage information — basic browser, device, and page-visit data used to operate and improve the website.
3. How We Use Your Information
- Provide estimates, schedule appointments, and perform repair services.
- Communicate about appointments, quotes, and vehicles.
- Process payments and maintain service records.
- Respond to questions, improve our services, and comply with legal obligations.
We do not sell your personal information or share it with third parties for their own marketing.
4. Third-Party Services
We use trusted providers for online booking, shop management, payment processing, and public vehicle data from the U.S. government's NHTSA database. Providers receive only the information needed to perform their functions and handle it under their own privacy policies.
5. How We Protect Your Information
We use commercially reasonable administrative, technical, and physical safeguards. No internet transmission method is completely secure, so we cannot guarantee absolute security.
6. Data Retention
We retain booking, service, and invoice records as reasonably necessary to provide services, honor warranties, and meet legal and tax requirements.
7. Your Choices and Rights
You may request access to, correction of, or deletion of your personal information and opt out of non-essential communications. Depending on where you live, applicable state law may provide additional rights.
8. Children's Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect their personal information.
9. Changes to This Policy
We may update this Privacy Policy. When we do, we will revise the "Last updated" date on this page.
10. Contact Us
MotorMedics Mobile Auto Repair
Phone: (803) 323-8492
Email: service@motormedicsusa.com